Shipping policy

Shipping policy

Last updated: October 14, 2026

Everything we sell is made to order in our shop in Olalla, Washington. Every order has two clocks: the time to make it, and the time the carrier takes to deliver it. More detail is on our Shipping and turnaround page.

1. When your order ships

  • Nothing ships until it has been made.
  • For uploaded files, catalog parts and designs, you see a ship date before you pay. It is worked out from our printers' real queue and is our best estimate, not a guarantee.
  • Engineering materials we bring in for your job (for example carbon-fiber nylon) add about 7 days. A color we do not have in stock adds about 5 business days.
  • Parts we design for you start printing after you approve the preview, so the ship date counts from your approval.
  • Business days are Monday to Friday, not counting holidays.
  • When your order ships you get an email with tracking.

2. Delivery options and rates

You choose how your order is delivered at checkout, and the price is shown before you pay.

  • Free Economy (US): orders of $35 or more. Made within 7 business days, then shipped.
  • Standard, USPS Ground Advantage (US): the live USPS rate.
  • Rush, UPS Next Day Air (US): the live UPS rate plus a $20 rush fee. Your order moves to the front of our print queue and ships overnight as soon as it is made. Next Day Air is a carrier transit time; it does not mean the part is made the same day. The rush fee applies even on orders that qualify for free shipping.
  • ASAP local delivery, $70: within 20 miles of our shop. Your order goes to the front of the queue and we bring it to you when it is made.
  • Pickup in Olalla: free, by appointment. We tell you when it is ready.

Carrier delivery times are the carrier's estimates and are not guaranteed.

3. Where we ship

We ship anywhere in the United States, and to the countries offered at checkout by USPS International or DHL Express at the live rate. Free Economy and Rush are for US addresses only.

International orders: customs duties, import taxes and brokerage fees are not included in our prices and are paid by the recipient. A package refused at customs, or not collected, is not refunded.

4. Lost packages

If tracking stops moving for 7 days or your package is marked delivered but did not arrive, email us with your order number. We work with the carrier, and if it is lost we remake it or refund it.

5. Damaged packages

If your order arrives damaged, email us a photo of the part and the box within 14 days of delivery. We remake it or refund you.

6. Address mistakes

Please check your shipping address at checkout. We are not responsible for an order sent to an address that was entered wrong. If you notice a mistake, email us right away: we can usually fix it before the order ships. A package returned to us because of a wrong address is reshipped at your cost.

7. Contact

Email onepieceprints@gmail.com or call or text (360) 621-1881. A person answers.